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We get it – COVID-19 is on everyone’s mind right now. And for good reason: These are unique times, and none of us have ever experienced anything quite like this. When news and information are changing quickly, the safety and security of you and your family have to come first.

Keeping you safe and healthy is our top priority, too. We have rigorous safety and cleaning protocols in place, including modifying our facilities for greater social distancing, evaluating and treating COVID-19 patients separately from others, following strict CDC guidelines, and much more.

No matter what kind of care or treatment you need, our doctors and specialists are ready to help. During this time, it’s still important to look after yourself by getting the time-sensitive medical care you need to stay healthy. We’ll always guide you to the best care option for your needs, whether that’s a video visit or an in-person visit.

Time-sensitive reasons to see the doctor during COVID-19

Chronic health conditions and sudden symptoms aren’t taking a break because of COVID-19, and we’re not either. Let’s take a look at some common examples of time-sensitive care you can – and should – still seek treatment for.

Managing chronic conditions during COVID-19

Chronic conditions, like heart disease or diabetes, need regular checkups and lab visits with your care team to monitor your progress and make sure your treatment is working.

During COVID-19, you can still see your care team through video visits, or in-person appointments, if needed. Though COVID-19 may change the way you get care, it’s important for your health that your care doesn’t stop.

Medically necessary procedures, imaging and lab tests

Our guidelines for procedures and lab tests change based on the prevalence of coronavirus in the community. It may be necessary for us to limit elective care from time to time, but you’ll always be able to get the treatment that’s medically necessary. Feel free to call your care team office if you have any concerns about your care or treatment plan.

Help with extreme pain management

A past or present illness, injury, or condition – like migraines, fibromyalgia, nerve pain, or arthritis – might have prompted you and your doctor to work together on a pain management plan. This can make daily living and favorite hobbies easier.

But if your pain becomes intense and interrupts your day, the COVID-19 situation doesn’t mean you have to go it alone – our care teams and pain specialists are still here to care for you and help you find relief through video visits, in-person appointments, and more.

Time-sensitive cancer screenings 

Pap smears are examples of screenings that can detect several medical conditions, some of them serious.

If you have a time-sensitive need for cancer screenings, we’ll help you schedule an appointment that works for you. Some non-urgent testing may need to be postponed, depending on the prevalence of coronavirus in the community. No matter what, we’ll make sure you get the right care at the right time in your diagnosis and treatment.

Emergencies, like heart attacks, strokes, or intense stomach or abdominal pain

In a medical emergency, every minute matters. Getting care quickly can make a big difference in your treatment and help you have an easier recovery. Medical situations that should be addressed immediately include:

If you or a family member are experiencing these or other emergency symptoms, call 911 or visit your nearest hospital’s emergency room. Emergency rooms are following strict safety measures to keep you safe from COVID-19.

What if I’m not sure if I should see a doctor during COVID-19?

Wondering about whether or not you should seek medical care is common. It can be hard to tell the difference between something that might get better on its own and something that needs an expert’s input.

When you’re not sure what to do, you can always call our 24/7 emergency care line. View the preferred urgent care centers by office location.

In an emergency, always call 911 or go to the nearest hospital emergency room.

Looking after yourself during COVID-19

We’re all hoping things get back to “normal” soon, and New West Physicians is working hard to help prevent COVID-19 from spreading further. But it’s too soon to say how long current social distancing and masking guidelines will last. That means it’s vital for you and your family to look after both your mental and physical health.

When you need help, we’re here for you. Despite COVID-19, it’s important not to delay treatment for any concerns you have. Our health care experts are taking many steps to keep you safe so you can continue to get personalized, appropriate treatment.

From video visits to in-person care, you have options. Together, we’ll help take care of your health and well-being no matter what comes up.