Frequently Asked Questions

Below you will find a listing of New West Physicians most Frequently Asked Questions (FAQ). We hope that this saves you time and provides you with the essential information you need.  If you would like to research and learn more about current health concerns or about how to stay healthy, visit My Health Decision, an educational and interactive way to increase your health knowledge.  

1. What is the difference between Internal Medicine, Family Practice?

Family practice doctors receive three years of training in adult medicine, pediatrics and obstetrics/gynecology. Family practice doctors take care of families. Internal medicine doctors receive three years of training in adult medicine only. Both types of providers have undergone specialized training in preventing, diagnosing and treating a wide variety of medical illnesses, including critically ill patients.

2. What is an Internist?

An Internist is a physician who has completed residency training in Internal Medicine. Internal Medicine focuses on the health care needs of adults ages 18 and over. In addition to providing primary care services to adults, internists have been trained to care for critically ill patients in hospitals. They have diagnosed and treated a wide variety of medical diseases that may affect you now and as you grow older.

3. What is a Nurse Practitioner? What is a Physician Assistant?

A Nurse Practitioner (NP) is a registered nurse who has undergone advanced formal education and training in a wide range of health care services. Nurse practitioners are skilled in physical examination and the treatment of many common primary care and gynecologic problems, both acute and chronic. They provide some of the same care as physicians including writing prescriptions and referring to specialists. They have close working relationships with physicians.

A Physician Assistant (PA) practices medicine under the direction of a physician and is licensed in the State that they practice. Physician Assistants must complete advance training through an accredited formal educational program. As members of health care teams, Physician Assistants take medical histories, examine and treat patients, make diagnoses, prescribe medications, counsel patients and can perform minor procedures.

4. Are you accepting new patients?

YES, we are currently accepting new patients.

5. What insurance do you take?

Click here for a detailed list of the insurance plans we accept.

6. If I have a high deductible plan, do I pay at time of service, or do you bill my insurance first?

A payment of $75 is due at the time of service for High Deductible Plans and will be applied to your balance.    Please review our Financial Policy

7. How much will my visit cost?

The cost of an office visit depends on the reason for your visit, your medical history, and the time that is required to assess, diagnose and develop a plan of care.  Please take a moment to review our Financial Policy. 

8. Is a co-payment required at every visit?

If your insurance plan requires a co-pay, we are obligated by your insurance company to collect your co-payment at the time of your visit. Co-pay amounts are generally found on your insurance card; however, if not, refer to your insurance plan.  Please review our Financial Policy

9. What should I bring to my doctor’s appointment?

In addition to your insurance card, please bring a copy of your driver's license or government ID and a complete list of medications you are taking, or bring the medication bottles to your appointment. If you are new patient, print and complete the forms in the New Patient Packet and bring them to your appointment.

10. How do I get test results?

Routine blood tests results are often available about a week after blood has been drawn. Special tests may take longer. Your office will call you for any urgent concerns regarding your lab results. If you have already registered for the Patient Portal, copies of your lab results will be available at MyHealthConnection after your physician has reviewed them.  If you wish to explore the benefits of our Patient Portal or would like to register, Request and Invitation to Join today.   

11. How do I find out about the status of a referral?
The doctor may want you to be seen by a specialist for certain conditions. Please allow up to seven business days for your insurance company to respond to our request (often may be ready sooner). In some cases we may need to contact your insurance company to further explain your need to see the specialist. After this is done, our office will contact you to inform you how to make your appointment with the specialist or to schedule your radiology exam. Please note that sometimes after the referral is approved, there may be a wait to see the specialist. If you have not heard from our office regarding your referral within 7 days, please call 303-763-4900 and select Option 4.
12. How do I get a medication refill?

To get a refill on your medications please have your pharmacy fax us a request. We will process your request within 48 hours of receiving the fax. Please make sure you request your medications prior to running out of them. If you have already registered for the Patient Portal, you may also request a prescription refill via the MyHealthConnection today.  If you wish to explore the benefits of our Patient Portal, or would like to register, Request an Invitation to Join today.  

13. Can I email my doctor?

Emailing your doctor through our Patient Portal, MyHealthConnection, is a great way to contact your doctor for any non-urgent concerns. These can include questions on general medical conditions; follow up appointments, medication questions, lab result requests, referral inquiries, or general questions about the office – all in an encrypted, secure environment. Please do not use the Patient Portal for emergency medical questions or questions that require an immediate response. We check messages received through MyHealthConnection, and will often respond the same day, but some questions may take a few business days for a response.  

Not a member yet?  To learn more about the benefits of joining the Patient Portal, Request an Invitation to Join today!   

14. How do I get a copy of my medical records?

To obtain a copy of your medical records New West Physicians requires a HIPAA compliant Authorization Release Form. You must identify what information that you would like and to whom they are to be sent to, along with your full name, current address, date of birth, daytime telephone number and legal signature. Please allow up to three weeks from the date the request is made by the office to receive your records. According to Colorado state statues, there is a charge for copies of medical records. However, if your records are being sent to another provider for continuity of care, there is no charge.

15. Does New West Physicians have a Utilization Management notification that I can review?

Yes, click here to review a copy of our most recent Utilization Management notification.

16. How can I learn more about the Affordable Care Act (ACA)?

To help you understand more about the Affordable Care Act, please click here for detailed information.

17. What does Medical Home mean to patients?

New West Physicians has been practicing patient-centered care since our inception in 1994; long before 2007 when the terminology was formalized by Joint Principles of the Patient-Centered Medical Home. To learn more about what Medical Home means to New West Physicians and to our patients, click here.  To learn more about the PPC®-PCMH™ certifying agency, NCQA Patient-Centered Medical Home, click here.